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1. Close Windows Mail if open.
2. Download the Microsoft Help and Support: KB941090 Update Download Package for your 32 bit (x86) or 64 bit (x64) version of Vista.
NOTE: To see what bit version you have of Vista, open the Control Panel (Classic View) and click the System icon, or right click Computer in the Start Menu and click Properties. You will see the bit version under the System type section.

A) Update for Windows Vista 32 bit (x86) (KB941090) Click To Download

B) Update for Windows Vista 64 bit (x64) (KB941090) Click To Download
3. Install it.
NOTE: If you get the The update does not apply to your system message (See screenshot below), then check to make sure that you downloaded the correct 32 bit or 64 bit version for your computer. If you have the correct version, then you already have it installed since the SP1 does include this update in it. You can try the Manual methods below, or the Workaround section in the link Microsoft Help and Support: KB941090 to fix this problem.



4. Reopen Windows Mail and check to see if the stuck message is gone, or that it can be deleted now.
NOTE: If you still cannot delete them, then restart the computer and try again.
How to Remove a Stuck Message in the Deleted Items Folder Manually :
NOTE: This sometimes may slowly delete them one by one in the Deleted Items.
OPTION ONE:
1. Click on another folder other than the Deleted Items folder.
2. Right click Deleted Items folder or click Edit at top.
3. Click Empty 'Deleted Items' folder.
4. Click Yes for confirmation prompt.
5. Repeat until the messages are all gone.
OPTION TWO:
1. Click on Deleted Items folder to open it.
2. Click on a message to delete and click on the red X icon on the toolbar.
NOTE: You can repeat this one by one for each message you want deleted, or press Ctrl+A, or clicking on Edit - Select All, and click the red X to select and delete all messages.

How to Remove a Stuck Message in the Junk E-mail Folder Manually :
NOTE: This sometimes may slowly delete them one by one in the Junk E-mail folder.
OPTION ONE:
1. Click on another folder other than the Junk E-mail folder.
2. Right click Junk E-mail folder.
3. Click Empty 'Junk E-mail' folder.
4. Click Yes for confirmation prompt.
5. Repeat until the messages are all gone.
6. You should now be able to delete them in the Deleted Items folder.
OPTION TWO:
1. Click on Junk E-mail folder to open it.
2. Click on a message to delete and click on the red X icon on the toolbar.
NOTE: You can repeat this one by one for each message you want deleted, or press Ctrl+A, or clicking on Edit - Select All, and click the red X to select and delete all messages.
Alternatives to Windows Mail
NOTE: If you are not comfortable doing the steps in this tutorial, continue to have problems with Windows Mail even after this, or just tired of messing with Windows Mail, then we would recommend for you to switch (upgrade) to the free: Mozilla Thunderbird : http://www.mozilla.com/en-US/thunderbird/
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