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Common Dialup Modem Error Codes

Error 678 - The remote computer did not respond.

This is normally due to one of the following reasons:

  • There is noise on the phone line. (check jack with regular telephone, if there is static, popping or crackling, contact your phone company)
  • The Phone Cable has become damaged. (Check or replace the phone cord.)

Error 619/691 - Username or Password is Incorrect.

This is normally due to one of the following reasons:

  • Your USERNAME is missing or incorrectly spelled. (Erase and retype your username.)
  • Your PASSWORD is missing or incorrectly spelled. (Erase and retype your password.)
  • Sometimes your username and password may appear to be correct, but still fail. (If this is the case, simple erase both fields and press the BACKSPACE and DELETE keys a few extra times to remove hidden erroneous spaces and retype both your USERNAME and PASSWORD.)

Error 680 - No Dial Tone

This is due to one of the following reasons:

  • Dial tone is not working at the jack. (Test jack with regular telephone - or check to see if your phone service is turned off.)
  • The phone cord is damaged or uplugged. (Check phone cord - replace if necessary.)
  • The modem in your PC is no longer functioning. (If this is the case, If this is the case, please contact your local PC repair shop. (Internlink Computers (Newport News) 757-873-8288 or Computer Clinic (Williamsburg) 757-220-0010.)

Error 797 - The modem could not be found.

This is normally due to one of the following reasons:

  • Modem is no longer visible to the system, and may be a problem related to the modem driver, or system conflicts that cause the modem to work only some of the time. (Try restarting your PC or contact your local PC repair facility. (Internlink Computers (Newport News) 757-873-8288 or Computer Clinic (Williamsburg) 757-220-0010.)

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