Welcome to Widomaker

Setting up & Trouble Shooting Your DSL

  • Westell Wirespeed
The Westell modem

The example above just has an ethernet port (one on far right of the lower image).

The "Ready" light corresponds to the DSL circuit connection from Verizon to Widomaker.

The "Link" light corresponds to the connection to your computer or router.

The "Activity" light indicates that data is being transferred and will blink intermittently.

2) Widomaker provides your access to The Internet. Verizon provides the circuit from you to Widomaker.

3) We have provided a troubleshooting guide (below) in case you are having a problem getting out on The Internet. 

4) Widomaker provides information for configuring your computer(s). We can walk you through the process of configuring your computer, but we do not give assistance nor advice about configuring a router. We can refer you to technical experts who can assist you regarding routers if you do not have your own.

5) We cannot provide assistance for hardware or software problems.

6) If there is a problem on our end we will tell you.

7) Widomaker Technical Support can be reached by calling: 757-253-7621

What Do I Do If My DSL Is Not Working?

Check the status lights on your DSL

Is the "Link" or "Data" solid green?

If not, check the cable connection between the DSL modem and your computer/router to ensure it is plugged in on both ends.

If it is correctly plugged in, the cable might be defective or,if you are using a router there may be a problem with the router.

If there may be a problem with your router then consult with your Network Administrator or the computer technician that installed your network.

Is the "Ready" or "Modem" light solid green.

If it is not solid green or is blinking, or red, there  may bea problem with the DSL Circuit.

I have solid green  lights but can't get out on The Internet.

You may have lost synchronization with the switch in your phone company Central Office.

  1. Unplug the power cable from the back of the DSL modem.
  2. Power down your computer.
  3. Plug the power cord back into the DSL modem.
  4. Re-start your computer and try to get onto The Internet.

If this doesn't handle the  problem call Technical Support: 757-253-7621 for advice on how to handle this.

My connection is slow or boggy.

You may have lost synchronization with the switch in your phone company Central Office.

  1. Unplug the power cable from the back of the DSL modem.
  2. Power down your computer.
  3. Plug the power cord back into the DSL modem.
  4. Re-start your computer and try to get onto The Internet.

If this doesn't handle the problem call Widomaker Technical Support: 757-253-7621 for advice on how to handle this.

I have a router.

In order to troubleshoot the Verizon circuit the router must be disconnected from the DSL

  1. Disconnect the ethernet cable from the DSL modem that runs to the router.
  2. Plug this cable straight into the ethernet port of a single computer.
  3. Then setup a PPPoE connection

If you need help on setting this up, contact Widomaker Technical Support: 757-253-7621 for advice on how to handle this.

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